Terms & Conditions
Online Pricing And GST
All prices are in Australian dollars and include GST. All prices shown online are only valid online at the time shown. Product prices do regularly change when supplier prices change.
Delivery charges are additional to products purchased total and will depend on parcel weight/ destination Postcode. Please refer to our Shipping & Delivery page for information and our Delivery Policy.
Accepted Payment Methods
For online orders we accept Visa card, Mastercard, PayPal, Afterpay and ZipPay.
For orders sent to us via post we accept cheque, bank cheque, money order and cash. Once cheques are cleared your order will be posted.
Shipping & Delivery Policy
Mustang & Co ship all in stock items within 1-2 business days. Orders with items on backorder will be shipped once all items are in stock. This time frame is up to 8-10 days. You will be contacted with a shipping confirmation email once your parcel has been shipped.
Online & Mail Order Inquiries
Online and mail order inquiries are to be made Monday to Friday 8:30am to 5pm. No changes to orders will be made over the weekend.
Saturday to Sunday please email email@example.com and we will get back to you the next business day - Monday.
Australia Post & Sendle are our preferred shipping suppliers. Prices are as follows:
Small - 0 to 0.49kg - $9.20
Medium - 0.5kg up to 3kgs - $12.55
Large - 3.1kg up to 5kgs - $15.80
ExLarge - Larger parcels up to 5kgs - $18.95
These postage prices are for delivery in AUSTRALIA only. Any other countries will be quoted a new postage price once order is received.
Express post is available upon request at an added cost calculated on weight and Postcode. For express shipping please contact the Mustang & Co team upon product purchase to confirm express shipping.
For saddles, heavy and bulk items (over 5kg) shipping price is calculated using destination Postcode and item weight. Mustang & Co will contact you for shipping payment on these items.
Conditions Of Delivery
Once orders are received, they are processed, packed and shipped as soon as possible. Usually within 1-2 business days.
We deliver our standard and express post parcels via Australia Post or Sendle. Some deliveries may require someone to be present and a signature. For this reason we recommend, if possible, to put a delivery address that will be manned during business hours.
If you have not received your goods within the 21 day period, please contact us as your parcel may be awaiting collection.
We wish to mention to our online customers that our stock levels are dynamic and change frequently, therefore some lines may be available for a limited time for online purchase. You will be notified of any back order items with an delivery ETA.
For separate shipping of in stock and back order items please contact the Mustang & Co team during business hours to discuss options.
We strive to ship all items, including those on back order, in the shortest time possible. However, on occasion our warehouse suppliers may be out of stock, so an item may be unavailable or will take longer to be shipped. The Mustang & Co team will contact you if this affects your order.
Click & Collect Orders and Instore Pick Up
Click and collect is available at Mustang & Co. When using this method please allow 24 hours for processing and packing before picking up orders instore. Please note that you will be notified when your purchase is ready to be picked up. This service is only available Monday to Friday during business hours.
Pick up Instore at Mustang & Co headquarters between 9.00am to 5.00pm Monday to Friday. You can find us at 22 Dee Crescent, Tuncurry NSW 2428 (Industrial Area). If you have any further questions regarding pick up please call us on 02 6555 8097 or email firstname.lastname@example.org.
Mustang & Co also provides a flat rate local delivery service. We are able to deliver small items through to bulk feed orders to the local mid coast area, servicing north to Taree, along the Buckets Way west to Krambach, south to Bungwahl and everywhere in between. To discuss delivery options call us on 02 6555 8097 or email email@example.com.
Returns & Exchanges Policy
Mustang & Co Saddlery strive to provide our customers with a 5 star experience and want you to be completely satisfied with your purchase.
If you are unhappy with an item, it is the incorrect size or you feel the product is not what you expected, you may exchange or return the item at your own expense for a store credit when it is returned within 14 days of delivery. Please note that for exchange items you will be required to pay postage to and from Mustang & Co.
The below conditions must all be met in order to do an exchange or return:
- All products must be returned in their original, unworn, unused condition.
- All products must have undamaged packaging with tags attached
- The Mustang & Co team must be contacted regarding your return/exchange and a note with your order with exchange details sent with the returned item
- The cost of your return shipping and new shipping is to be incurred by the buyer and will not be refunded. Purchased items can be returned through Australia Post, Please ensure you keep your Australia Post tracking details.
There are NO EXCHANGES ON SALE ITEMS or CLEARANCE ITEMS. There are NO REFUNDS on sale items, you may exchange your purchase for any other product on our website or receive a credit for the amount of purchase.
We cannot offer refunds on Afterpay and Zip pay purchases, we can offer exchanges or store credits as above.
The Mustang & Co team values our customer's privacy and acknowledges the importance of keeping your personal information private and safe.
Collecting Information From Our Customers
As part of the signing up process with Mustang & Co, either instore or online, we collect Personal Information, including the customers name, address, phone number and email address. By obtaining this information we can provide our customers with additional services, including sales, special offers and more.
When signing up to become a user on the Mustang &Co website you are opting-in to receiving email news, updates, and promotions. You can opt-out of this whilst doing your initial sign-up or you can unsubscribe to emails by clicking the unsubscribe link that the bottom of our emails.
Pony Club Loyalty Program
Loyalty points program is available for Pony Clubs local to Mustang & Co, these include:
- Oxley Island
- Wallamba River & District
- Camden Haven
- Hastings District
- Port Macquarie
- Telegraph Point
- Wilson River
Any customer can nominate a club to donate their loyalty points to. If a customer nominates a club for their loyalty points, they will not earn loyalty point on their personal account for that transaction.
Loyalty point are accrued with every $100 spent $1 loyalty points are earnt.
These loyalty points will then be donated by Mustang & Co back to the club quarterly.
Otober 2021 1st Birthday Celebrations Terms & Conditions.
The in store Birthday Celebrations, including prizes, competitions and giveaways will run from 9.00am Friday 8 October 2021 until 2.00pm Saturday 30 October.
Winners of all in store prizes and competitions will be drawn on Monday 1 November and announced via our social media platforms at 5.00pm. The winners will also be contacted on the phone number supplied. Entrants must provide a name and contact number to be elegible to win.
Anyone who spends over $100 in store goes in the running to win a Mustang & Co Gift Voucher valued at $50
Anyone who spends over $200 in store goes in the draw to win an Akubra Hat of their choice.
Draw entrants are advised that if we do not have their specific style/size choice in store it will have to be ordered and there is an up to 6 month wait on Akubra Hats currently. The winner is able to choose from our stocked range of Akubras or can order a specific one, but does so know that there is a wait time associated with doing so.
All in store shoppers are eligible of our 'Ping Pong Prize Pool' game. Branded products are subject to availability, on a first in first choice basis, these products are limited and once gone there will not be any more available.
Percentage discount prizes will be available for the for the entirety of the Birthday Month Celebration (8/10/21 - 30/10/21)
The colouring in competition is for children 13 years of age and under. In order to be judged we need a name, age and parent/gaurdian contact details. Winners will be announced on Monday 1 November 5.00pm.